These terms apply to mobile device spare parts, accessories and tools purchased from Prinkweb.
Before installation or use
Check the exact model, reference and condition of the item. Test a screen's image and touch response before applying adhesive, removing protective films required for installation or closing the device. Keep protective films and identification labels where possible. Professional installation and following the product instructions are recommended.
Change-of-mind returns
Consumers buying at a distance have 14 calendar days from delivery to notify us of withdrawal and a further 14 days from that notification to send the goods back. Ordering a standard reference on request does not remove this right.
For change-of-mind returns or an incorrectly selected model, you bear only the direct return shipping cost, as disclosed before purchase. We cover necessary return costs for faulty goods or an incorrect item supplied by us. For a full-order return, we refund the amount paid, including standard outbound delivery, but not the extra cost of a more expensive delivery option you chose. Refunds use the original payment method unless expressly agreed otherwise and are made within 14 days of notification. We may withhold the refund until we receive the goods or evidence of return shipment.
Return all supplied components and accessories with adequate protection. Keep the original packaging if available and do not attach labels to the item itself. Only a documented reduction in value caused by handling beyond what is needed to establish the item's characteristics and functioning may be deducted. Opening the packaging does not trigger an automatic penalty.
Legal guarantee and faults
For consumer purchases, we are responsible for a lack of conformity for 3 years from delivery, subject to statutory presumptions and rules on evidence. Correct installation, removing a protective film or opening the packaging does not in itself void the legal guarantee. Any applicable additional commercial guarantees follow their own terms and do not reduce these rights.
Damage proven to result from impact, liquids, connectors or flex cables broken through handling, excessive pressure, incorrect installation, modifications causing the fault or normal wear is not covered. Each fault is assessed by its cause; customer misuse is not presumed. Your rights remain where the problem results from inadequate instructions or an action for which we are responsible.
Where there is a lack of conformity, the applicable legal remedy is free of charge, including necessary transport, repair or replacement costs and, where applicable, removal and installation. Price reduction or contract termination applies in the cases provided by law.
How to contact us
Email info@prinkweb.com with your order, item reference and a description of the issue. Photos of the condition, connectors and fault help with diagnosis but are not a condition for exercising your rights. Stop using or installing a faulty item. Do not ship a damaged battery until you receive transport instructions.
We will document the inspection and explain the outcome. Any paid service outside the guarantee requires a quotation and your prior acceptance. We do not apply automatic handling charges or destroy items without permission.
Business purchases
For purchases made in the course of a business or professional activity, we do not offer voluntary returns due to an incorrect choice or changed requirements. Rights relating to defective goods, incorrect delivery and other applicable contractual obligations remain.
These terms supplement Prinkweb's general returns policy and do not restrict mandatory rights.
